tree surgeon Newlands, Glasgow
We are a locally owned and operated tree care company and proudly serve Newlands and all surrounding areas.
We specialise in all tree services including tree removal, tree trimming, crown reduction, crown lifting, stump removal, emergency tree care and much more.
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Get a free quote
Our friendly, professionally trained teams are ready to discuss affordable options to ensure you get the best value on the market and we always work within your budget.
Firewood Logs
Sustainably sourced high-quality firewood from Glasgow.
With the cost of fuel and heating our homes not expected to fall, demand for firewood has been increasing.
Through our tree surgery business, we have access to good quality hardwood which is best for producing higher heat for longer periods.
The logs have been cut and split at our yard and stored undercover through a natural air-drying* process. All our firewood logs are under 20% moisture content and are ready to burn. Logs are packaged in two sizes, we have the BIG BAG, which is a one cubic metre vented tonne bag.
We also have the SMALLER BAG, which is a vented barrow bag approximately ¼ cubic metre of hardwood logs.
There are two quantities of firewood bags that are available to purchase.
BIG BAGS are £125 + VAT
SMALLER BAGS are £65 + VAT
Deliveries are made using an 18 tonne truck with a built in tail lift for unloading at a designated place on your driveway (or kerbside if access is unavailable).
Hurry while stock lasts, as I only have a limited number of both sizes.
Simply pick a size and a delivery date and leave the rest to us.
*Air-drying is achieved by first splitting the wood and packaging the logs into bags, these are stored undercover keeping them out of the worst of the Glasgow weather whilst providing air circulation and the occasional sunny day (we do get them I promise) to speed up the drying over the summer months.
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A full refund will be made if a delivery date can't be fulfilled within 28 days of payment.
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Get in touch via email at tom@theglasgowtreesurgeon.co.uk or call us on either 0141 3211569 or 07789 811469
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TERMS AND CONDITIONS
of
GTS TREE SURGERY LTD
Overview
This document outlines the legal terms and conditions on which we conduct business
with you. These terms and conditions are binding to the exclusion of all other
agreements and all other terms and conditions that may be in force at the time of your
engagement with GTS Tree Surgery Ltd. Please read these terms and conditions
carefully, making sure that you fully understand them, before ordering any services or
products from us. By using our website or ordering any of our products, you agree to
be bound by these terms and any other terms expressly referred to in it. Where
purchases are made online through any website owned by GTS Tree Surgery Ltd, by
ticking the acceptance box you confirm that you accept these terms and conditions.
Where purchases are made offline or by any other means, confirmation in writing of
your agreement to buy, through email or other verbal communication, OR part or full
or part payment of an invoice issued by us, confirms that you unconditionally accept
these terms. If you do not accept these terms and conditions, you may not order
services products from us. Any variation to these terms (including any special terms
and conditions agreed between the parties) shall be inapplicable unless set out on the
invoice or otherwise agreed in writing between the parties. These terms will govern
and be incorporated into every contract and shall prevail over any terms or conditions
(whether or not inconsistent with these terms and conditions) contained or referred to
in any correspondence or implied by custom, practice or course of dealing. We amend
these terms and conditions from time to time and the date of the last revision is
included at the end of this document. Every time you wish to order products please
check the terms and conditions to ensure that you understand all clauses which are
currently in force.
Definitions
“GTS”, “The Glasgow Tree Surgeon” and “Hardwood Logs” are trading styles of GTS
Tree Surgery Ltd, a company registered in Scotland with registered address 1/1, 5
Queensborough Gardens, Glasgow G12 9PW (Company Number: SC721080).
‘Conditions’ means the Terms and Conditions stated in this document
‘Site’ means the websites owned and operated by GTS Tree Surgery Ltd
‘Website User” is any person visiting one or more of our websites.
‘Retail Buyer’ means a person or individual who is purchasing products from GTS
Tree Surgery Ltd.
“Shipper” is any entity purchasing transport or transport related services from GTS
Tree Surgery Ltd.
1. Information about us
1.1 We are GTS Tree Surgery Ltd Limited, a company registered in SCotlandand
Wales under company number SC721080 and VAT number GB 411535532.
1.2 The Glasgow Tree Surgeon is a trading name of the GTS Tree Surgery Ltd, and all
terms and conditions set out here are applicable to the transactions and business
activities of The Glasgow Tree Surgeon.
1.3. Our websites include (but are not limited to), ww.theglasgowtreesurgeon.co.uk.
1.4 You can contact us by writing to us at:
GTS Tree Surgery Ltd
1/1
5 Queensborough Gardens
Glasgow
G12 9PW
TERMS AND CONDITIONS APPLICABLE TO USERS OF OUR WEBSITES
2. Access
2.1 GTS Tree Surgery Ltd is the legitimate owner and operator of the Site
www.theglasgowtreesurgeon.co.uk.
2.2 You are provided with access to our Site in accordance with these Conditions and
any use of them must be in accordance with these Conditions.
2.3 Your use of the Site is subject to these Conditions. By using the Site, you will be
deemed to have accepted and agreed to be bound by these Conditions.
2.4 We provide the Site on an ‘as is’ basis and make no representations as to the
quality, completeness or accuracy of any content made available on the Site.
2.5 To the maximum extent permitted by law we exclude all conditions, warranties and
other Conditions that might otherwise be implied by law into these Conditions
2.6 To the maximum extent permitted by law we exclude any and all liability to you,
whether arising out of these Conditions or otherwise in connection with the use of the
Site
2.7 Nothing in these Conditions is intended to exclude or limit any liability that may
not by law be excluded or limited, in particular none of the clauses are intended to
limit any rights you may have as a consumer under local law or other statutory rights
which may not be excluded.
3. Our Rights
3.1 We reserve the right to modify or withdraw, temporarily or permanently, this Site
(or any part thereof) with or without notice to you.
3.2 We reserve the right to restrict your access to the Site or part of it.
3.3 We reserve the right to protect our intellectual property rights contained on the
Site, including all text, pictures, videos and other content made available on the Site.
You may not make copies of such content without our prior written permission.
3.4 We reserve the right to take legal action in the event that our intellectual property
has been taken for use without our permission.
4. Use of the Site
4.1 Your permission to use the Site is personal to you and not-transferable.
4.2 Your use of the Site is conditional upon the rules set out in these Conditions.
4.3 By using this Site you agree to not use it for any fraudulent or unlawful purpose.
4.4 By using this Site you agree to not use it to defame, abuse, harass, stalk, threaten
or otherwise violate the rights of others.
4.5 By using this Site you agree not to impersonate any person or entity, falsely state
or otherwise misrepresent your affiliation with any person or entity in connection with
the Site.
4.6 By using this Site you agree to not interfere with or disrupt the operation of the
Site or the servers or networks used to make the Site operational.
4.7 By using this Site you agree to not transmit or otherwise make available in
connection with the Site any virus, malware, bloatware, ransomware, worm, trojan
horse or other computer code that is harmful, invasive or could damage the operation
of, or monitor the use of, any hardware, software or equipment.
5. Third party links
5.1 To provide suggestions or easier use we may provide links to other websites.
5.2 You acknowledge and agree that we are not responsible for and do not endorse
such external websites or resources and that use of any such third party websites is
entirely and wholly at your own risk.
6. Privacy and Security
6.1 By using our Site you agree that we may collect, process, and store information
about you including details of your visits such as pages viewed and the resources that
you access. Such information includes traffic data, location data and other
communication data.
6.2 By using our Site you agree that we may collect, process, and store information
you explicitly provide to us, including email addresses, phone numbers, mailing
addresses collected through processing of purchases, inquiries through our contact
form, requests for samples or registration for our prize draws.
6.3 By using our Site you agree that we (or our advertisers) may collect, process, and
store cookies, where appropriate, to gather information about your computer in order
to assist us in improving our website, and you acknowledge that you are able to
adjust the settings on your computer to decline all setting of cookies if you wish.
6.4 You agree that we may from time to time email the contacts in our database
regarding special offers or general information. Any such emails will contain an
unsubscribe facility so that users can choose to be taken off our mailing list. No
further emails will be sent to any recipients that have chosen to unsubscribe from our
mailing lists.
6.5 In operating the Site it may become necessary to transfer data that we collect
from you to locations outside of the European Union for processing and storing. By
providing your personal data to us, you agree to this transfer, storing or processing.
We do our upmost to ensure that all reasonable steps are taken to make sure that
your data is treated stored securely.
6.6 Unfortunately the sending of information via the internet is not totally secure and
on occasion such information can be intercepted. We cannot guarantee the security of
data that you choose to send us electronically, and sending such information is
entirely at your own risk.
6.7 You agree that we may disclose personal information to a third party in the event
that we sell any or all of our business.
6.8 You agree that we may disclose personal information to a third party where we are
legally required by law to disclose your personal information.
6.9 You agree that we may disclose personal information to a third party to assist with
fraud protection and reduce the risk of fraud.
6.10 In accordance with the Data Protection Act 1998 you have the right to access
any information that we hold relating to you. Please note that we reserve the right to
charge a fee of £10 to cover costs incurred by us in providing you with the
information.
TERMS AND CONDITIONS APPLICABLE TO RETAIL BUYERS
7. Our Products
7.1 Any images of our products are for illustrative purposes only. Although we make
every effort to display our products accurately, we cannot guarantee that the products
exactly reflect them. The products you order may vary from any images you have
seen on our Site or on any other advertising.
7.2 The packaging of the products may vary from that shown on any images which are
used on our Site or advertising materials.
7.3 All of our products are subject to availability. We will inform you by email as soon
as possible if the product you have ordered is not available.
7.4 In the event that the product you have ordered is not available, we reserve the
right to cancel the order and refund the Retail Buyer in full.
8. Purchases
8.1 You may only purchase products from us if you are 18 years or over.
8.2 By placing an order by phone or on our Site, Retail Buyers are deemed to have
accepted the Conditions unconditionally, and we intend to rely upon these Conditions
and any document expressly referred to in them in relation to the contract between
you and us.
8.3 While GTS Tree Surgery Ltd accepts responsibility for statements and
representations made by our duly authorised agents, any variations from these
Conditions must be confirmed in writing by a Director of the company.
9. Prices and Fees
9.1 The price of products and any applicable delivery charges shall be the price set
out in the order form (online cart) or summarised to you over the phone.
9.2 We take all reasonable care to ensure that the price is correct at the time our Site
or authorised agents provide it to you. However if we discover an error in the price we
reserve the right to cancel your order and issue a full refund.
9.3 Prices for our products may change from time to time, but changes will not affect
any order which we have already delivered.
9.4 Where there is an option of a reduced rate of VAT, you may only choose that
option if you are entitled by law to that lower rate of VAT. Choosing of the correct rate
of VAT is the responsibility of the Retail Buyer, and any fraudulent use of this feature
may result in an investigation of the Retail Buyer by Her Majesty's Revenue and
Customs (HMRC). GTS Tree Surgery Ltd accepts no liability for fraudulent use of
selectable VAT rates.
9.5 Retail Buyers can pay for products using Debit or Credit card only. We do not
accept payment by cheque or cash.
10. Cancellation
10.1 Retail Buyers may cancel their contract of purchase between the time of
purchase and prior to delivery of goods for any reason. The deadline for cancellation
is at least 48 hours prior to the delivery slot. For orders cancelled after we have
dispatched the order, there is a return fee of £40, which is the true cost of returning
the goods to us.
10.2 To cancel your contract, you must contact us in writing by sending an email to
tom@theglasgowtreesuregon.co.uk or by sending a letter to GTS Tree Surgery Ltd at
the address provided in Clause 1.
11. Delivery to Retail Buyers
11.1 GTS Tree Surgery Ltd will deliver orders within 28 days of placing an order. Any
indication of delivery times, waiting periods, delays and so on, are purely estimations
and not contractually binding.
11.2 If GTS Tree Surgery Ltd fails to deliver within 28 days of placing an order, a
Retail Buyer may cancel the order and receive a full refund.
11.3. For orders delivered on pallets, Retail Buyers agree to accept delivery to
kerbside or onto a private driveway if access is possible. Any movement of the goods
from the kerbside and to the Retail Buyer’s property or any other location is not
guaranteed and purely at the discretion of the delivery driver. The cost of moving the
goods after kerbside delivery has occurred lies solely with the Retail Buyer.
11.4 GTS Tree Surgery Ltd explicitly reserves the right to cancel delivery where a
Retail Buyer has ordered goods to be delivered to a site where (a) there is no flat
surface to land the pallet, such as soft ground such as grass, gravel or soil, (b) where
it is illegal for a lorry to park or offload, (c) where the surface of the access road is
very unstable, soft or muddy, (d) where the access road is on an incline greater than
12 (twelve) degrees, and (e) where the access road does not provide 3 (three) metres
width clearance and 5 (five) metres vertical clearance. In the event of delivery
termination due to any of these reasons, the Retail Buyer will bear the costs of
sending and returning the goods to GTS Tree Surgery Ltd.
11.5 We will deliver to the address specified when you place an order. In the event
that you have provided an incorrect address you must advise us as soon as possible
and inform us of the correct address. If delivery is made to an incorrect address
specified by you, we will not be held responsible for moving the goods at a later date.
Any relocation of the goods after the initial delivery will be at our discretion and at the
Retail Buyers expense.
11.6 Prior to the arrival of your goods you will have agreed the date for your delivery
or with one of our authorised agents. If you are not home at the time delivery is
attempted on that date and have not confirmed that the delivery can be left without
the Retail Buyer being present, the cost of redelivery on a new date will be covered
by the Retail Buyer.
11.7 You agree to take delivery of your order within 28 working days of placing your
order. We reserve the right to charge a storage fee of up to £10 per item per day from
the 29th day onwards.
11.8 In the event of any damage to your property in the course of delivery, you agree
to provide us an estimate for damages in the first instance. We may decide, at our
discretion, to seek an independent quote for repairs. We reserve the right to use
insurance to cover such costs. No works or repairs can be carried out at the expense
of GTS Tree Surgery Ltd without prior approval in writing from ourselves. Any
unauthorised repairs will be entirely at the expense of the Retail Buyer.
11.9 GTS Tree Surgery Ltd disclaims all liability from any damage or death to any
property or person that may occur during the delivery process. Any liability for
damage that may occur during the delivery process lies strictly with our contracted
third party haulier.
11.10 We do not deliver to addresses outside of Glasgow and the surrounding vicinity
(up to 20 miles).
12. Extent of Liability Retail Buyers
12.1 If we fail to comply with these Conditions, we are responsible for loss or damage
you suffer that is a foreseeable result of our breach of these conditions or our
negligence, but we are not responsible for any loss or damage that is not foreseeable.
12.2 Loss or damage is foreseeable if it was an obvious consequence of our breach
or if it was contemplated by you and us at the time we entered into the contract.
12.3 Retail Buyers agree not to use our products for any commercial, business or re-
sale purpose unless we specifically agree this with you in writing. GTS Tree Surgery
Ltd accepts no liability to Retail Buyers for any loss of profit, loss of business,
business interruption, or loss of business opportunity.
12.4 GTS Tree Surgery Ltd does not in any way exclude or limit our liability for death
or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or
breach of any applicable consumer protection laws.
13. Events beyond our control
13.1 We will not be liable or responsible for any failure to perform, or delay in
performance of, any of our obligations under a contract that is caused by an event
beyond our control.
13.2 An event beyond our control means any act or event beyond our reasonable
control including without limitation: accident to our breakdown of delivery vehicle,
strikes, lock outs or other industrial action by third parties, civil commotion, riot,
invasion, terrorist attack or threat or terrorist attack, war (whether declared or not) or
threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence,
epidemic, natural disaster, failure of public or private telecommunications networks or
impossibility of the use of railways, shipping, aircraft, motor transport or other means
of public or private transport.
13.3 If an event beyond our control takes place that affects the performance of our
obligations under a contract, GTS Tree Surgery Ltd will contact you as soon as
reasonably possible to notify you.
13.4 In the event of an event beyond our control, GTS Tree Surgery Ltd’s obligations
under a contract will be suspended and the time for performance of our obligations
will be extended for the duration of the event beyond our control.
13.5 Where the event outside our control affects our delivery of products to you, we
will arrange a new delivery date with you after the event outside of our control is over.
14. Communications
14.1 When we refer to these Conditions, to “in writing” this will include by email or
letter.
14.2 If you wish to contact us in writing, or if any clause in these Conditions requires
you to give us notice in writing, you can send this to us by email
tom@theglasgowtreesurgeon.co.uk . We will confirm receipt of this by contacting you
in writing, normally by email.
14.3 If we have to contact you or give you notice in writing, we will do so by email or
by pre-paid post to the address you provided to us in your order
14.4 Any notice given by you to us, or by us to you, will be deemed received and
properly served 24 hours after an email is sent, or three days after the date of posting
of any letter. In proving the service of any notice, it will be sufficient to prove, in the
case of a letter, that such letter was properly addressed, stamped and placed in the
post and, in the case of an email that such email was sent to the specified email
address of the addressee.
ADDITIONAL TERMS AND CONDITIONS IN FORCE
15. Entire Agreement
15.1 These Conditions and any documents referred to within these Conditions set out
the whole of our agreement relating to the supply of goods to you by us. Nothing said
by any sales person on our behalf should be understood as a variation of these
Conditions or as an authorised representative about the nature or quality of any
goods offered for sale by us. Save for fraud or fraudulent misrepresentations, we shall
have no liability for any such representations being untrue or misleading.
16. Jurisdiction
20.1 These Conditions are governed by Scottish Law. This means a contract for the
purchase of products and any dispute or claim arising out of or in connection with it
will be governed by Scottish Law. You agree that the court of Scotland has non-
exclusive jurisdiction.
17. Invalidity
17.1 If any part of these Conditions is unenforceable (including any provision in which
we exclude our liability to you) the enforceability of any other part of these conditions
will not be affected.
18. Dispute resolution
18.1 In the event of any dispute or disagreement arising out of or in connection with
the contract or any breach of contract, either party may serve notice upon the other,
setting out brief details of the dispute that has arisen and the parties shall use
reasonable endeavours to settle the dispute by good faith negotiation.
18.2 If the dispute cannot be resolved within 28 days of either party serving notice of
a dispute, the parties shall submit the dispute to a neutral adviser.
18.3 Either party may give written notice to the other explaining the dispute,
proposing three suitable persons to be appointed.
18.4 If the parties accept any recommendations made by the neutral adviser or
otherwise reach agreement as to the resolution of the dispute, such agreement shall
be recorded in writing and signed by the parties, and neutral adviser as a witness, at
this point the agreement shall become binding upon the parties.
18.5 The costs and fees of the neutral adviser shall be borne equally by the parties.
The parties shall bear their own costs of all other aspects, including legal advice, of
the ARD procedures.
18.6 If the dispute is not resolved by the independent adviser then the dispute can be
resolved via court proceedings.
Revised 28 th October 2023.I
For how we handle your data, view our privacy policy here.
frequently asked questions
As with many specialist trades it’s often the case that people haven’t heard of an arborist until they need one.
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As with many specialist trades it’s often the case that people haven’t heard of an arborist until they need one. Tree surgeons, also known as arborists, look after the health of trees right from the beginning tasks of tree planting and nurturing your trees to the removal of established trees. Arborists and tree surgeons will decided if a tree needs to be felled, or dismantled in sections, its health condition and appropriate action that can be taken to maintain and improve its shape within its surroundings.
Tree surgeons have a unique set of skills. They need to be be physically fit to climb up and down trees, be competent and qualified to use and maintain specialist equipment and machinery and keep up to date on the latest advancements. Tree surgeons need to use maths to work out the height of trees and be knowledgeable about the different types of tree and the various funguses and parasites.
Arborists and tree surgeons can study for a foundation degree, higher national diploma or degree and relevant courses include: forestry, arboriculture, countryside management, forest management, woodland ecology and conservation.
Being a tree surgeon is a dangerous profession and needs to be carried out by a qualified team. Risks include falling off or having a tree or branches fall on you. We work with dangerous machines and climbing and rigging equipment, a tree surgeon needs to be a qualified first aider and have the ability to perform a rescue if someone gets into difficulties whilst climbing a tree.
Tree surgeons must ensure the safety of the property and surroundings they are working within, most days we work in public spaces therefore we need rigorous health and safety assessments in place for each job to ensure the safety of the public, our workers plus the equipment and machines at all times.
Arborists and tree surgeons must be fully insured for public and employees liability insurance, if in doubt ask to see your tree surgeon’s insurance cover. Let's take a closer look at what a tree surgeon does.
INSPECTION
The first thing tree surgeons do is discuss a customers requirements and examine a tree and the surrounding area. The tree surgeon will assess if the tree is healthy, if there is any disease, and if the tree itself is a danger. The preliminary examination will determine what next steps can be taken.
PRUNING
If a tree can be saved, the tree surgeon will decide what type of surgery and tree reduction can be operated on the tree. As a general rule no more than 30% of a tree should be reduced at any one time. Limbs and branches that carry disease or have died will be pruned to keep the problem from spreading to the tree as a whole. Pruning a tree should be carried out by an experienced arborist as working at height can be a dangerous task involving using a rope and harness and a climbing chainsaw to reach limbs that are higher up on the tree.
Pruning is also done to remove weight from a tree and keep a tree at a suitable size for its surroundings. Heavier trees are more likely to fall in high winds or when the soil it is in become too saturated from rain to hold its weight. By cutting back or removing limbs altogether, it makes the tree significantly lighter and less likely to fall. Crown lifting, crown reduction and crown thinning are all part of the service.
FELLING TREES
When one of your trees has an infection that is too widespread, it must be removed. The same is true if your tree is infested with parasites. Another reason that your tree may need to be taken down is the threat of it falling on a structure, such as your house. In such cases, tree surgeons will carefully take down your tree a piece at a time to lessen the chance it could fall and do damage to your home or other trees and plants in your garden. You may also no longer want to have a tree for example you may be landscaping, building an extension to your property or from an aesthetic perspective you want to remove it.
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You can have tree pruning and reducing services at any time of the year, however these services depend on the species of trees you have. Flowering trees that bloom in spring can be trimmed or pruned right after they flower. Those that bloom in summer have to be pruned in early spring. It is recommended to prune fruit-bearing trees during late winter to give them shape and allow sunlight to shine on the core of the tree.
Broad-leaf trees or shrubs without flowers are best pruned in the dormant season, during late autumn or winter. As for dead branches, these can be cut at any time of the year.
If in doubt ask your local arborist tree surgeon.
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We cover the whole of Glasgow and all surroundings areas.
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The cost of the work depends on the trees involved, no two trees are the same. Factors include the time it takes, type of labour involved, the specialist equipment used and the access to the site. We will undertake a site visit to work everything out and discuss the requirements with each customer before supplying our quotations.
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We aim to respond to customers on the same day that they have contacted us. We will visit the site to assess the work and provide a free quotation. We work all year round unless there are high winds or severe weather.
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Once the trees are removed, we will leave a level stump an inch above the ground. If you require the stump removal, we will bring a stump grinder to grind the stump down below ground level and out of sight.
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Yes, we will take away all waste, turning branches into woodchips though our woodchipper which are used for biomass fuel. We will take away logs which are dried and re used. If you wish to keep the woodchips or logs, we can leave these with you.
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Yes, The Glasgow Tree Surgeon is fully insured, up to £5 million Public Liability Insurance and £10 million Employers Liability cover. All staff are first aid accredited and qualified NPTC (National Proficiency Test Council), with an onus on continuing professional development.
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At The Glasgow Tree Surgeon we recognise the hazards of providing tree care services, we are fully insured to provide peace of mind to all our customers. All of our staff are qualified to carry out the techniques needed and use the equipment on site. If required, we perform safety procedures and work together as a team ensuring the safety of everyone.
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There are 24 conservation areas across Glasgow, if you live in a conservation area or suspect a tree is covered by a TPO (tree preservation order) any work will need the approval from the local councils Tree Preservation Officer. We can advise you ahead of submitting an application and we can also take on the application process for you directly with the council. Once an application is submitted the council’s TPO will visit the tree and respond to the application with his or her’s decision, this typically takes between 4-6 weeks.
